Terms and Conditions
Consumer Conditions of Sale
1. Consumers Conditions of Sale
Strongman Tools Ltd (“Strongman”, “ we”, “us”) is a company registered in England and Wales with company number 03531556 and whose registered office is Fulford House, Newbold Terrace, Leamington Spa CV32 4WA These Consumer conditions of sale (“Conditions of Sale”) apply to any order you place with us whether through websites sm-eng.co.uk, strongmanlifts.co.uk or strongmantools.co.uk (the “Website”) or otherwise. You must read these Conditions of Sale carefully. By placing an order through with us you confirm that you have read, understood and agree to these Conditions of Sale in their entirety. If these Conditions of Sale are not acceptable in their entirety, do not order any product or service through the Website.
2. Opening an Account and Placing an Order
To place an order, we will require you to provide some compulsory personal information.
Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Strongman Tools Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please Contact Us.
3. Acceptance of your order
Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), Strongman Tools Ltd has the right to decline an order for any reason.
If we cannot supply you with the product or service you ordered, we will not process your order, will inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, Strongman Tools Ltd has the right to cancel the order at any time, including after despatch of products, You acknowledge that Strongman Tools Ltd shall incur no liability in such circumstances.
4. Ordering Provisions
We have taken reasonable precautions to ensure that prices quoted on the Website are correct and that all products have been fairly described. When ordering products or services from Strongman, please note that:
Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.
All prices are displayed in Pounds Sterling inclusive of UK VAT where applicable.
The weights, dimensions and capacities shown on the Website are approximate only.
Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available.
5. Payment
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products save for deposits to reserve products for purchase at a later date, where we take an initial deposit and take the remainder of the payment before delivery of the products.
All products ordered will remain the property of Strongman Tools Ltd until we have delivered the products to the address specified by you or they have been collected by you. We may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
6. Delivery & Collection
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
Delivery will be to the UK or international address specified in your order. If no one is available at a delivery address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or you collect from us.
7. International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Strongman Tools Ltd reserves the right to define what can and cannot be delivered to which destination.
Payment – Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Strongman Tools Ltd products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
8. Delays
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control we will keep you informed but shall be under no liability to you for such delay or failure.
9. Changes to your order
Any changes to your order must be notified to us in writing and prior to delivery. Any amendment or change you order may affect your delivery timetable and / or the price you pay for the item.
10. Your Rights to Cancel
Cancellation rights do not apply to products and services of a bespoke or made to measure nature
You have the right to cancel all or part of your contract at any time up to 14 calendar days after the date on which you receive the goods or services. Any paid delivery charge will be included in your refund once we have received the return of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery. Strongman Tools Ltd will process your refund with 14 days of receipt of the products, to the specified address. You must take good care of the goods while in your possession and they must be returned to us before we can issue your refund.
Returns Address:
If you wish to cancel your Order you may do so by an email through our website. Goods subject to cancelled orders should be returned to:
Unit 1, Coventry Bridge Yard, Tomlow Road, Napton, Southam, Warwickshire CV47 8HX
11. Product Guarantee
All products supplied by us are guaranteed against defective workmanship, defective design or defective materials as follows:
Vehicle Lifts: One year. This guarantee does not cover damage due to failure to follow usage instructions or wear and tear. We will try to resolve any issue by phone and/ or email first, and if required and appropriate, despatch replacement parts for you to fit. We reserve the right to send an engineer to inspect which may be chargeable depending on the nature of the issue.
Air compressors: Two years. This guarantee does not cover damage due to overuse (not adhering to duty cycle), neglect or normal wear and tear. Where a fault occurs within the guarantee period please return to us by recorded service at your reasonable cost with your receipt as proof of purchase. Where the fault is valid, we will refund this reasonable cost of return.
This guarantee does not affect your statutory rights.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
12. Liability
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
13 Assignment, waiver and third party rights
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Conditions of Sale to any third party at our discretion.
14. General
If any of these Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Conditions of Sale. No third party shall be entitled to ` enforce any of these Conditions of Sale.
15 Applicable law.
These Conditions of Sale and any resulting contract are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Further information about your statutory rights is available from your Local Authority’s Trading Standards Office or Citizens Advice Bureau.
Buisness to Business Conditions of Sale
1. Conditions of Sale
These conditions of sale (“Conditions of Sale”) apply to any order you place with Strongman.
2. Opening an Account and Placing an Order
To place an order, we will require you to provide some compulsory personal information.
Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Strongman Tools Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please Contact Us.
3. Acceptance of your order
Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), Strongman Tools Ltd has the right to decline an order for any reason. .
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, Strongman Tools Ltd has the right to cancel the order at any time, including after despatch of products. You acknowledge that Strongman Tools Ltd shall incur no liability in such circumstances.
4. Ordering Provisions
We have taken reasonable precautions to ensure that prices quoted on the Website are correct and that all products have been fairly described. When ordering products or services from Strongman, please note that:
• Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.
• All prices are displayed in Pounds Sterling inclusive of UK VAT where applicable.
• The weights, dimensions and capacities shown on the Website are approximate only.
• Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
• All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available.
5. Payment
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours or that you have authority to use the same. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products save for deposits to reserve products for purchase at a later date, where we take an initial deposit and take the remainder of the payment before delivery of the products.
All products ordered will remain the property of Strongman Tools Ltd until we have delivered the products to the specified delivery address or they have been collected by you as appropriate. We may collect or arrange for collection of any unpaid products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
6. Delivery & Collection
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
Delivery will be to the UK or international address specified in your order. If no one is available at a delivery address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or upon collection by you.
7. International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Strongman Tools Ltd reserves the right to define what can and cannot be delivered to which destination.
Payment – Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Strongman Tools Ltd products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
8. Delays
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control we will keep you informed but shall be under no liability to you for such delay or failure.
9. Changes to your order
Any changes to your order must be notified to us in writing and prior to delivery. Any amendment or change you order may affect your delivery timetable and / or the price you pay for the item.
10. Product Guarantee
All products supplied by us are guaranteed against defective workmanship, defective design or defective materials as follows:
• Vehicle Lifts: One year. This guarantee does not cover damage due to failure to follow usage instructions or wear and tear. We will try to resolve any issue by phone and/ or email first, and if required and appropriate, despatch replacement parts for you to fit. We reserve the right to send an engineer to inspect which may be chargeable depending on the nature of the issue.
• Air compressors: Two years. This guarantee does not cover damage due to overuse (not adhering to duty cycle), neglect or normal wear and tear. Where a fault occurs within the guarantee period please return to us by recorded service at your reasonable cost with your receipt as proof of purchase. Where the fault is valid, we will refund this reasonable cost of return.
Our liability under this clause is in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods, and save as provided in this clause we shall not be under any liability, whether in contract, tort or otherwise, in respect of defects in goods delivered.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
11. Liability
Whether by way of indemnity or breach of contract or tort (including negligence, we will not be liable for any loss of contracts, loss of profits, loss of revenue or loss of use. For all other liabilities save for personal injury or death caused by our negligence, our maximum aggregate liability shall not exceed the order value.
12. Assignment, waiver and third party rights
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Conditions of Sale to any third party at our discretion.
13. General
If any of these Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Conditions of Sale. No third party shall be entitled to ` enforce any of these Conditions of Sale.
14 Applicable law.
These Conditions of Sale and any resulting contract are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.